Support / Consulting

CBTel works in a variety of industries and sectors to provide a customized solution that fits your unique requirements.

  • Government
  • Municipalities
  • Charities / Non-Profit
  • Service Providers
  • Enterprise
  • Hospitality
  • Apartments/Condos
  • Utilities
  • Education
  • Trade Shows


We support our service offerings with multi-tiered maintenance protocols to ensure that your questions and concerns are addressed as quickly as possible. All services have back-end redundancies and experts to monitor the system and initiate pro-active activities, when necessary.

We can provide redundancy products and services to give your IT and technical departments back-up and fail-over support. Many companies choose to install a secondary Internet connection that does not rely on the same cables and backbone as their primary business Internet connection. The technology of choice for a reliable backup or redundancy connection is usually a fixed wireless internet connection. As a high-speed fail-safe alternative with built-in redundancy, fixed wireless broadband should be considered as a reliable alternative (with speeds up to 1Gbps) to the most popular business Internet option – fiber.

Unlike fiber optics that requires tremendous resources in terms of effort, capital and time, fixed wireless broadband can be installed at a much lower cost and is available virtually anywhere. A fixed wireless connection is as simple as installing a dish to the roof of your building. It’s faster, easier and cheaper compared to the fiber optics where you have to dig up streets to install them.

Consulting Services

Our Telecom and I.T. consultants can analyze your voice, data and internet packages in order to develop a cost-reduction program for all your relevant services. There are an increasing number of technological choices out in the marketplace, which can make it difficult for a business to decide what services are best suited for its needs. New technologies like Voice over IP (VoIP), SIP trunks, Wireless Broadband and Cloud Services are now available to provide more options for operational efficiencies and financial value.

Every organization is unique and their solutions must be as well. This is why many companies seek out expert advice. Our knowledgeable representatives are able to review your current communications and data services and recommend options to:
1. Increase employee productivity
2. Enhance customer satisfaction
3. Identify and reduce/eliminate unnecessary costs
4. Future-proof your telecommunication services

Additionally, network and VoIP readiness assessments are also available to determine quality of service (QoS) and data throughput, maximizing your network capabilities to the fullest.

We will develop a scope of work and provide a solution-based comprehensive plan for your organization. CBTel Communications will help you manage your costs and find the right providers for you. We maintain relationships with many of the industry’s most respected carriers and manufacturers and we can tailor a solution to fit your immediate needs and position you for future growth.

Leasing and Financing

New technology can be a major capital expense, but it doesn’t have to be. You can lease with affordable monthly payments. Many companies today lease technology, rather than purchase it. Many companies believe that leasing their telephone and data networking equipment makes it easier for them to acquire, manage, and control their technology acquisitions. The decision to lease is usually based on the financial benefits in respect to Opex vs. Capex

Key benefits of leasing:

Reduction in upfront costs
Preserves working capital and existing lines of credit
Enables technology acquisition today, without impacting cash flow.

Manageable operating expense and predictable low monthly payments
Pay as you use it – pay for the technology over a period of time, rather than expending capital funds or a lump sum up front.
Generally, lease payments as a business expense are 100% tax deductible.
Depending on the situation, lease payments could be lower than the repayment of a conventional loan.
Lease payments can be tailored to budget levels or revenue streams.
Ability to bundle a variety of equipment, installation and transactions.
Package hardware, software, and services on one leasing contract.
Immediate and affordable way to meet technology needs to support the business.

Protect against advancing technology
Ability to add or upgrade during the lease with minimal financial impact and risk.
At the end of the lease, you can choose to return or purchase the equipment.
Ensures that you stay on top of technological advances with minimum financial impact or risk.

Flexible payment plans
Leasing offers flexibility and payment plans that purchasing does not.
100% financing with no money down.
Payment structures that match cash flow or business cycles.
A variety of end lease options.



Charity Discount Program


We offer free technology evaluation and assessment for non-profits.

The non-profit sector tends to operate on tight budgets, so getting up-to-date technology can seem like a complicated and expensive undertaking. But it doesn’t have to be. Effective use of technology can increase operational efficiency, improve delivery of your mission and even reduce expenses. We focus on saving you money and finding the best Voice, Internet and Data options that will help your organization achieve its financial and social goals.   

Growing Non-Profit Technology Trends

1. Mobile Fundraising – Online giving is on the rise. Non-profits can benefit from online fundraising pages and mobile apps
2. Collaborating – Leveraging technology designated for non-profits to manage taskforce collaboration with members and leaders in the community
3. Storytelling – Influence giving and retention behaviour with tools that enable consolidation/management of messages and easily share articles and newsletters
4. Networking – Cultivate relationships and build brand awareness with online social platforms

We can provide resources specifically designated for the non-profit industry.